Privacy policy

At LUST LABORATORIES, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Personal Information

Depending on how you interact with us, this may include:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Governorate and delivery information
  • Order details
  • Customer service communications

Payment Information

When you make a purchase, payment information may be processed through our third-party payment providers.

We do not intentionally store complete payment card details, such as your full card number or security code, on our own systems.

Payment information is handled according to the applicable privacy policies and security practices of the payment provider used to process your transaction.

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location derived from IP address
  • Pages visited
  • Products viewed
  • Referring website
  • Date and time of visits
  • Website interaction information

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders.
  • Arrange delivery of your purchases.
  • Process payments.
  • Send order confirmations and updates.
  • Provide customer support.
  • Respond to inquiries and requests.
  • Manage your customer account.
  • Improve our website, products, and services.
  • Understand how customers use our website.
  • Detect and prevent fraud, abuse, and unauthorized activity.
  • Maintain the security of our website.
  • Comply with applicable legal and regulatory requirements.

If you have opted in to receive marketing communications, we may also use your contact information to send you information about new products, launches, promotions, campaigns, and special offers.

3. Marketing Communications

We may send promotional emails, SMS messages, WhatsApp messages, or other marketing communications where permitted by applicable law and where you have provided the necessary consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

You may also contact us to request that we stop sending marketing communications.

Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, orders, payments, deliveries, or other service-related matters.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide, maintain, and improve our services.

Cookies may be used to:

  • Keep items in your shopping cart.
  • Remember preferences.
  • Maintain login sessions.
  • Understand website traffic.
  • Analyze website performance.
  • Personalize your experience.
  • Measure advertising and marketing performance.

Some cookies may be placed by third-party services that operate on our behalf.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. Shopify

Our online store is powered by Shopify.

Shopify may process information necessary to operate our online store, process transactions, provide services, maintain security, and support website functionality.

Shopify's processing of personal information is also subject to Shopify's own privacy policies.

6. Third-Party Service Providers

We may share necessary information with trusted third-party service providers that help us operate our business.

These may include:

  • Payment processors
  • Shipping and courier companies
  • Website hosting and technology providers
  • Shopify and related services
  • Analytics providers
  • Marketing and advertising platforms
  • Customer-support services

We only share information that is reasonably necessary for the relevant service or business purpose.

Third-party providers may process your information according to their own privacy policies.

7. Order and Delivery Information

When you place an order, we may provide necessary information to our delivery partners, such as:

  • Your name
  • Phone number
  • Delivery address
  • Order information

This information is used to deliver your order and communicate with you regarding delivery.

8. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing campaigns.

These services may collect information such as device information, browsing activity, pages visited, and interactions with advertisements.

Where applicable, these services may use cookies or similar technologies.

9. Information Sharing

We do not sell your personal information as a standalone product.

We may disclose personal information when reasonably necessary to:

  • Fulfill an order.
  • Provide requested services.
  • Process payments.
  • Deliver products.
  • Provide customer support.
  • Protect our website and business.
  • Prevent fraud or unauthorized activity.
  • Comply with legal obligations.
  • Respond to lawful requests from competent authorities.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services.
  • Complete and maintain transaction records.
  • Provide customer support.
  • Resolve disputes.
  • Prevent fraud.
  • Comply with applicable legal, tax, accounting, and regulatory requirements.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permitted.
  • Request information about how your data is processed.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.
  • Raise a privacy-related complaint or concern.

To exercise an applicable privacy right, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases under applicable law.

We do not knowingly collect personal information from children for the purpose of making unauthorized purchases or creating accounts.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and address the situation.

14. International Data Transfers

Some of our service providers, technology providers, payment processors, or other third parties may process information outside Egypt.

Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.

15. Third-Party Websites

Our website may contain links to third-party websites, including social-media platforms, payment services, or other websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

LUST LABORATORIES
Email: [lustegofficial@gmail.com]