Shipping policy

At LUST LABORATORIES, we work to make sure your order reaches you safely, securely, and as quickly as possible.

Please review the following information before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Orders placed during weekends, public holidays, promotional campaigns, or periods of exceptionally high demand may require additional processing time.

Once your order has been shipped, you will receive the available shipping or tracking information associated with your order.

2. Delivery Time

Estimated delivery times depend on your location and the courier service used.

Inside Egypt

Our estimated delivery timeframe is generally:

Cairo & Giza: 1–3 business days
Other governorates: 2–5 business days
Remote areas: 3–7 business days

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer during public holidays, weekends, promotional periods, adverse weather conditions, or circumstances outside our control.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on:

Delivery location
Order size or weight
Available courier service
Promotional offers

From time to time, LUST LABORATORIES may offer free shipping promotions or other delivery offers. Any applicable offer will be clearly displayed on our website or at checkout.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please make sure your order includes:

Full name
Correct phone number
Complete delivery address
Governorate
Area/district
Building or apartment information where applicable

LUST LABORATORIES is not responsible for delivery delays caused by incorrect, incomplete, or outdated information provided by the customer.

If you realize that you entered incorrect shipping information, please contact us as soon as possible. We will try to update the information before the order is shipped, but changes cannot always be guaranteed.

5. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the applicable amount will be collected by the courier upon delivery.

Please make sure someone is available to receive and pay for the order at the provided delivery address.

6. Failed Delivery Attempts

If the courier is unable to deliver your order because:

The customer cannot be reached.
The delivery address is incorrect or incomplete.
The customer refuses to receive the order.
The customer is unavailable after multiple delivery attempts.

the order may be returned to LUST LABORATORIES.

If the customer requests the order to be shipped again, additional shipping charges may apply.

7. Delayed Orders

Although we work with our delivery partners to meet the estimated delivery times, delays may occasionally occur.

Possible causes include:

Courier delays
High order volumes
Public holidays
Weather conditions
Traffic or logistical issues
Incorrect delivery information
Circumstances beyond our reasonable control

If your order has exceeded the estimated delivery timeframe, please contact us and we will assist you in following up with the courier.

8. Damaged Packages

We carefully package our Body Splash products before shipment.

If your package arrives visibly damaged, leaking, or otherwise compromised, please take clear photographs of the package and products before opening or disposing of the packaging, where possible.

Your order number
Photos/videos of the package and product
A description of the damage

We will review the issue and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

9. Missing or Incorrect Items

If you receive an order that is missing an item or contains an incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the products received.

After reviewing the issue, we may arrange a replacement or other appropriate resolution.

10. Refused Deliveries

If an order is refused at the time of delivery for reasons unrelated to product damage, defect, or an error on our part, the order may be returned to us.

Any applicable return shipping or re-delivery costs may be deducted from a refund or charged before the order is shipped again, where permitted by applicable law.

11. Product-Specific Shipping Considerations

LUST LABORATORIES Body Splash products are fragrance-based cosmetic products.

Shipping availability may therefore be affected by courier or destination-specific restrictions.

If an order cannot be shipped to a particular destination because of applicable shipping restrictions, we will contact the customer and provide an appropriate resolution.