Refund policy

At LUST LABORATORIES, we want you to be completely satisfied with your purchase. If there is an issue with your order, please contact us and we will be happy to assist you.

Returns

We accept returns within 14 days of receiving your order, provided that the product:

  • Is unused and unopened.
  • Is in its original packaging and condition.
  • Has all original labels, seals, and packaging intact.
  • Is accompanied by the original order number or proof of purchase.

Due to the nature of fragrance and personal-care products, opened, used, sprayed, or tested Body Splash products cannot be returned or refunded for hygiene and safety reasons, unless the product is defective or was received damaged.

Damaged or Incorrect Orders

If your order arrives damaged, defective, leaking, or you receive the wrong product, please contact us as soon as possible.

Please send us:

  • Your order number.
  • Clear photos of the product and packaging.
  • A short description of the issue.

Once the issue is verified, we may offer a replacement or full refund, including applicable return shipping costs.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after the return has been approved. The time required for the funds to appear in your account may also depend on your bank or payment provider.

Return Shipping

For returns due to change of mind or personal preference, the customer is responsible for the return shipping cost.

If the product was:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped

LUST LABORATORIES will cover the applicable return/replacement shipping costs.

Exchanges

We may offer an exchange for an eligible unopened product, subject to product availability with applicable shipping costs.

If the requested product is unavailable, you may choose an alternative product of equal value or receive a refund where applicable.

Non-Returnable Products

The following products are not eligible for return unless they are defective, damaged, or incorrectly shipped:

  • Opened or used Body Splash products
  • Products that have been sprayed or tested
  • Products without their original packaging
  • Products damaged after delivery due to customer handling
  • Gift cards
  • Any product clearly marked as Final Sale

How to Request a Return

To request a return, please contact our customer service team with your:

Order Number:
Full Name:
Product(s) you wish to return:
Reason for return:

Email: [lustegofficial@gmail.com]

Our team will review your request and provide you with the return instructions if your order is eligible.

Please do not send products back without receiving return instructions from our team.

Important Note

This Return & Refund Policy does not limit or exclude any rights that customers may have under applicable consumer-protection laws. Where applicable law provides greater rights than those stated in this policy, those legal rights will apply.